First steps
Do these before calling anyone.
- Turn off the water at the stop tap
- Open the cold taps to drain the system down
- Turn off the boiler and any affected electrics
- Photograph everything — insurers ask for this
- Contain the water and move belongings clear
What we do first
An emergency visit is about making things safe and stopping the damage, not selling a large job. Once it is stable and dry we inspect properly and quote the permanent repair in writing.
Insurance
Most home policies cover sudden escape of water or storm damage but not gradual deterioration. Photographs, dated notes and an itemised report from the trade all strengthen a claim. We provide the report as standard.
Common questions
- How fast can someone attend?
- Emergencies are usually attended within 24 hours, and often the same day depending on your area.
- Will you work with my insurer?
- Yes — we provide photographs and an itemised report you can submit with a claim.